DWC Tiles Home

Terms & Conditions

"User" means the person or entity using the website.
"Owner" means the company that owns the website, DWC Tiles
"Service Provider" means the company providing the website content management system and hosting services to the Owner for the website.
"Website" means "https://www.dwctiles.com.au/"

Conditions of Sale

All account customers are on 30 days payment terms. The ownership title of these goods only passes upon full payment of invoices. All product sold ex Brisbane warehouse.

Before laying tiles and vinyl check for shade, quality, type and size.

Ceramic tiles cannot be guaranteed against crazing. Shade variations are inherent of all kiln fired products. No responsibility can be accepted for shade variations once laid. All tiles must be laid in accordance with the recognised Australian standards. Liability will not be accepted for inappropriate tile selection, maintenance and carelessness. It is the purchaser's responsibility to check goods on arrival for correctness of tiles or vinyl planking. Claims for incorrect supply, short supply, or damage product must be advised within 24 hours upon receipt of tiles and vinyl.

Goods damaged in transit are the responsibility of the purchaser and the nominated courier service and or transport provider.

It is the purchaser's responsibility to ensure that the installer inspects the tiles or vinyl prior to laying. Fixing of any product constitutes acceptance of the product. The act of laying the tiles or vinyl, means that it is accepted for shade, quality, type and size. It is the fixers duty to lay the material under the control of the client. We will not accept any claim once the material is laid.

Returns are accepted only:

  • If return forms are COMPLETE and authorised by D W Custer office
  • If request is within 30 days of invoice date, quoting our DWC invoice number.
  • If tiles are undamaged and in original cartons, and the same shade as our current stock.
  • All return freight costs are the purchaser's responsibility.


From time to time information that would normally be available through the site (including supplier's catalogs) may not be able to be accessed online because of technical or other problems. The Owner, and the Service Provider expressly excludes liability to any User of this site in respect of the unavailability of content regardless of whether or not this unavailability is caused by the negligence of the Owner or the Service Provider.

Privacy and Storage of your personal information

It is necessary for the Owner to capture information about you in order to provide the services offered through this website. The use of the information and your rights in respect of it is set out in the Privacy Statement on this Website.


Whilst all effort is made to keep pricing on this website up to date it is possible at times it may be out of date. As such prices on this website should only be considered as an "invitation to treat" rather than as an offer to provide these products at these prices. Your order and payment of goods will be deemed to be an offer and acceptance only happens when we accept the order. The website automatically sends you an order confirmation email. This email merely acknowledges that we have received your order but does not commit us to supply at the prices contained in the offer. Acceptance of your offer will be communicated manually.


The User agrees to indemnify the Owner and the Service Provider against any claim for loss or damage of any kind by any third party arising out of, or in relation to, the use of the Website by the User.


Material on this site is all the copyright of the Owner or the Service Provider and the copying or use of this information is not permitted unless prior written permission is received from the site owner.